Kojka Terms & Conditions — Full Transparency

01. General Terms

Welcome to Kojka. These Terms & Conditions govern the use of the Kojka platform (kojka.win) and all services operated under it. By accessing the platform or creating an account, you are considered to have fully accepted these terms.

Kojka is an online gaming platform offering casino games, Sports Betting, live dealer games, and other entertainment services. The platform is strictly for adults only.

Kojka reserves the right to amend these Terms & Conditions at any time. Members will be notified via their registered email or through an on-platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

02. Eligibility & Registration

To register and use Kojka's services, you must meet the following requirements:

• You must be at least 18 years of age.
• You must reside in a jurisdiction where online gaming is legally permitted.
• Each individual may register only one account.
• All information provided at the time of registration must be accurate and truthful.
• You must operate your account in your own name and not on behalf of any other person.
• Registration and play are not permitted from regions where online gaming is prohibited.

During registration, kojka may require completion of a KYC (Know Your Customer) verification process. This may involve submitting a copy of a national ID, passport, or driving license. Withdrawals may be restricted until KYC verification is complete.

03. Account Management

Keeping your Kojka account secure is your responsibility. Keep your password confidential and change it regularly. If you become aware of any unauthorized access to your account, notify our support team immediately.

• It is the member's responsibility to keep their account information up to date.
• Opening multiple accounts is strictly prohibited and subject to penalties.
• Your account must not be shared with or used by anyone else.
• Login credentials must not be shared with any third party.
• Kojka may temporarily suspend an account if suspicious activity is detected.

04. Deposits & Withdrawals

All deposits and withdrawals on Kojka must be made through our approved payment methods. Transactions are currently supported via bKash, Nagad, and Rocket. All payments are processed in BDT.

• The payment method used for deposits must be the same as the one used for withdrawals.
• Deposits from third-party accounts are not accepted.
• KYC verification must be completed before a withdrawal request can be processed.
• Additional verification may be required for suspicious transactions.
• Bonus wagering requirements must be met before a withdrawal can be made.

05. Bonuses & Promotions

Kojka offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards. Each bonus comes with its own terms, which are detailed on the promotions page.

• Bonuses are available to eligible members only and can be used once.
• Each bonus has its own wagering requirement.
• Using bonus balance to play progressive jackpots or certain games may be restricted.
• If bonus abuse or manipulation is proven, the account will be terminated.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed.
• Bonus validity is generally limited to between 7 and 30 days.

06. Gaming Rules

All games on Kojka are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and never predetermined.

• The RTP (Return to Player) rate for each game is available in the game information section.
• If a game is cancelled due to a technical error, all bets will be refunded.
• Exploiting software bugs or glitches is strictly prohibited.
• The dealer's decision in Live Casino is final.
• Bets in Sports Betting cannot be changed after a match has started.
• The use of fraudulent or cheating methods in any game will result in winnings being voided.

If a payment is made incorrectly due to a technical issue, kojka reserves the right to correct that payment. The relevant amount may be deducted from the member's balance accordingly.

07. Responsible Gaming

Kojka places responsible gaming at the heart of everything we do. We believe gaming should be entertainment, not an addiction. That's why our platform includes a range of tools to help you stay in control of your play.

• Daily, weekly, and monthly deposit limits can be set.
• Self-exclusion can be activated for a specified period.
• A cooling-off period option is available upon request.
• Gaming session reminders can be set at any time.
• If you encounter any issues, please contact the support team for assistance.

08. Privacy & Data Protection

Kojka takes the protection of your personal information very seriously. Our full privacy policy is published separately. The key points are:

• Your information is used solely for the purpose of providing our services.
• Your data is not shared with third parties, except where required by law.
• All data is secured with SSL encryption.
• You may request the correction or deletion of your personal data at any time.
• You can unsubscribe from marketing emails at any time.

09. Account Closure & Suspension

Kojka reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Violation of the Terms & Conditions.
• Registering with false information.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Money laundering or suspicious financial activity.
• Abusive or inappropriate behavior toward other members or staff.

You may also close your account at any time by contacting our support team. Any remaining balance will be returned through the standard process.

10. Dispute Resolution

If you have a dispute or complaint, please contact our support team first. We always strive to resolve issues in a friendly and cooperative manner.

• An initial response will be provided within 7 business days of receiving your complaint.
• Complex matters may take up to 30 days to resolve.
• In the event of a dispute over a game result, server logs will be treated as the definitive record.
• If you are not satisfied with a decision made by Kojka, you may escalate your case to an independent mediation body.

11. Terms Changes & Updates

Kojka may update these Terms & Conditions at any time due to business requirements, legal changes, or service improvements. The method of notification will depend on the nature of the change:

• Minor updates will be communicated via a notice published on the website.
• For significant changes, advance notice will be sent to the registered email address.
• The effective date of any changes will always be clearly stated.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

12. Contact

If you have any questions or feedback about these Terms & Conditions, please get in touch. Our support team is available 24 hours a day, 7 days a week.